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This review is of the Sage Timeslips company and its attitude toward Timeslips users. A few years ago I bought Sage Timeslips 2011. It was way more than I needed but I had a substantial preexisting Timeslips database from an earlier version and assumed it would be easiest to integrate it into a Sage Timeslips product. This year, 2015, I had to wipe my hard drive clean and reinstall my software & data. Not fun, but not that big of a deal. When I reinstalled Sage Timeslips 2011 and then tried to get it to open my most recent database, it gave me an error that the database was created by a version more recent than the one I was trying to use to read it. OK, fine. I don't doubt I received a couple of online updates during the past few years. So I went to Sage's website to update my Timeslips 2011. There, I was astonished to find out that anything older than 2013 is considered obsolete and not supported. I called Sage and got even worse info over the telephone: They would not help me with updates unless I had the 2014, 2015, or 2016 version. Could I buy a 2014 or 2015 version for a discount? No. The only one for sale is 2016, at $600+. I explained that I'm mostly retired, don't need anything fancier than I already have, and just want to keep using it. No dice. They refused to even consider the options (including emailing my database to them so they could make it compatible with the 2011 disk). What other company considers software from 2011 (and 2012 and 2013, for that matter) to be obsolete to the point they won't even discuss it? Sage gets a "zero" star in my book.
Good product. Exciting race to watch when training indoors. DVDs do have a couple of bad spots where the video gets froze up like it is scratched but it does recover and play again.
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