Country: 69.89.21.76, North America, US

City: -111.6133 Utah, United States

I have used True Image Home 2009 for a long time, and it worked fine. I have a brand new Windows 10 computer, however, and this product seems not quite ready for prime time. True Image has a split personality with many configuration options aimed at the complete novice user, while others require highly specialized attention. The basic task of performing a system backup to my network attached storage system is apparently considered an extremely advanced problem. In any event, Acronis routinely aborts with a cryptic 'error occurred while writing' message box... Unfortunately, I really don't have the time or patience to collect the mountain of data requested by 'customer support.'

I've never had any problems since having Webroot. And every person I know that's a "techie" or people that I've encountered at computer stores all agree that Webroot is the number anti-virus program to use..that DOESN'T infiltrate your entire computer like Norton does. It does the job and leaves you along. It doesn't randomly say "fixed 94 threats today"...which Norton always would say and I think it was total bull. And there's not a threat for EVERYTHING like when I had Norton. This program seems smarter, or I guess I listened to the nerds & got smart. Anyway, it's simple, reasonably priced and not annoying.

I purchased this program thinking that it would provide me with updated information. Unfortunately it was money wasted. The system would not allow me to program my home address (house number and street). Instead, it would place my house two blocks west of where I actually lived and were I to follow the directions of the system it would lead me to a dead end. Save your money.

This product is really not worth buying. It gave me a burning sensation along with a rash.I did write to them asking for a refund ,but they have not careD to respond.very bad customer service too.