Country: 24.73.102.88, North America, US

City: -97.822 , United States

I live by the stuff!!!! I started using this product when I was transitioning from relaxed to natural hair about six years ago. Since then I've gone back to relaxed and it's works wonderfully for both. I'm a product junkie and am constantly trying new products to find the best ones. This one is the best leave in conditioner that I've ever used. And an added bonus, it's cheap!!! I don't know what I'd do if they ever discontinued this product.

I purchased the Pro Pic NuWave cooking element, and a grill. After opening the package I seasoned the grill and got it ready for a luncheon at my home. I was going to make Grilled Shrimp and Pineapple Salad.. The heating element has a red ring that extends six inches from the center. This is the hottest part of the element. I prepare the food that is to be grilled, and place the grill on the burner, it fits snugly. Then I see the plastic drip cup that is to be fastened to the side. Now that it is attached the grill fits off the heating element, 3 ". In the instruction booklet, it says do NOT use any pans that extend over the edge of said burner. Now what? Well, they designed it, it must be intended to work this way, although I am very skeptical. I now have a grill that works for 6" of heating and 6" that do not heat. This is not going to fare well. I will cook this luncheon piece meal. I cook the pineapple and place it on a warmer plate. Then I grill three skewers of shrimp at a time, there are only six more to cook. I am not happy about this. Lunch is served 20 minutes late. While they dine, I, as directed by the booklet, slip the grill into hot soapy water and use my nylon scrubbie on it, nothing budges. My husband takes a turn scrubbing it, it barely gives up the ghost of food. I now have a grill that appears dirty and rough to the touch, and it is off center since that is the way the grill fits.. After the ladies leave, I look up the customer service number to tell them I would like to return this for a full refund. The number on the back of the booklet does not even ring. The second number gives me a recording that says this number is NOT a working number. I thumb through the book and find a third number, this one gets me customer service. They tell me they will accept it, but I must pay another $70 to ship it back, and they may also charge me a shelving fee. We are now at a cost of over half the items. I am even more unhappy. I speak with three operators, and two managers, no one can do anything for me. I don't understand, quite frankly, why I should pay for an item that is designed to fail. Their poor design, my fault? I don't think so. A promise to call me back again never happens. I have written to the Better Business Bureau of Illinois. I hope they can clear this issue up for me, the staff of my magazine are waiting to see what the conclusion of this issues will be.